Terms

Who you are dealing with

MoveURAS is a product of Solaryxdev, Sharjah, United Arab Emirates. "We" and "us" mean that company. Reach us at [email protected].

The app is free, and stays free

MoveURAS is free for the people who use it. Tracking, history, records and export are free with no feature gates, and nothing that is free today ever becomes paid. We make money from businesses, not from the people who move: a business pays AED 15 for each confirmed redemption at its counter, after your first 25 redemptions or your first 6 months, whichever comes first. There is no subscription, no advertising on this site, and no sale of personal data.

Who may use the app

You must be 18 or older to hold an account, and you confirm your age when you create one. The app is offered in the United Arab Emirates, and offers can be used only at participating businesses in cities where MoveURAS is open. While MoveURAS opens, earning points and claiming offers may be limited to people we have invited.

You may hold one account. It belongs to one person and may not be shared, sold or handed over. You sign in with your email address and a code we send to it, so anyone who can read your mailbox can sign in as you: keep it secure, and tell us at once if you think someone else has used your account. What you tell us must be true.

Points are not money

Points are how MoveURAS keeps track of the effort you have put in, and they are what you use to claim offers in the app. They are a record in the app, and nothing more:

• Points have no cash value. They cannot be exchanged for money, by us or by anyone else.
• Points cannot be bought, sold, transferred, gifted, pooled or inherited. No one can send points to another account, and we will never sell them.
• Points are not a deposit, a balance of money or a payment instrument, and no interest is paid on them. They are a right to claim offers in the app on these terms.
• Points do not expire while your account is open.
• We do not reduce points you already hold when we change how points are earned or what offers cost. A change applies to activity recorded after it.
• Points are lost when your account is deleted. They may also be removed when they were earned in breach of these terms, when they were earned while the app was being tested, before MoveURAS opens, or when the points programme ends, as the sections below say.

How points are earned

You earn points by recording a session in the app, or by importing a workout recorded on your phone or watch. How many points a session earns depends on the sport, how long you were moving and, where the sport has one, how far you went. Your body weight is never used.

• You do not need to share your location to earn. Without it, a session earns on how long you were moving. With it, how far you went is taken into account as well.
• A very short session earns nothing, and there is a limit on how many points one day's activity can earn.
• Every session is checked before it earns. The next section says what happens when one needs a closer look.
• Points earned while the app was being tested, before MoveURAS opens, are removed when it opens, and we tell you before that happens.

A session can be held for review

Most sessions earn as soon as they reach us. Sometimes a session needs a person to look at it before it earns. When that happens:

• the session earns nothing until it has been reviewed, and the app says in one sentence that it is being checked;
• you can ask for a review from the session itself;
• a person, not only a machine, makes the decision, and we tell you the outcome in one sentence;
• if the session is cleared, it earns what it would have earned in the first place.

Holding a session is not an accusation. We hold sessions so that we do not have to take points back afterwards.

Points earned in breach of these terms

If we find that points were credited for a session that broke the fair-play rules below, we may remove those points from your balance. We only remove points you still hold: points already spent on a confirmed redemption are never taken back, and we will never ask you to pay anything. Every removal is recorded with its reason, we tell you that reason in one sentence, and you can ask for a person to review the decision.

Suspension takes earning and claiming, never your data

If an account breaks the fair-play rules seriously or repeatedly, we may stop it from earning points, claiming offers, or both. We tell you why in one sentence, and you can ask for a person to review the decision. We may also do this while we look into a problem that would cost a business money, such as a claim at a counter that did not happen, and we tell you when it ends.

While an account is suspended, you can still see your history and records, export your data and delete your account.

Fair play

Points come from your own movement, recorded or imported honestly, on your one account. Businesses pay real money for every redemption, so points that were not earned this way cost someone who did nothing wrong. These break the rule, among others:

• faking where you are or how far you went, with a location-faking app, a GPS simulator or anything else;
• recording movement that is not your own effort: a phone in a car, a ride recorded as a run, a phone shaken by hand or by a machine, or one carried by someone else;
• recording or importing someone else's activity as yours, or importing a workout you did not do, or one that was made up or edited;
• sending sessions to our servers any way other than through the app, including by script or with a modified app;
• holding more than one account that earns, or earning on an account that is not yours;
• buying, selling, lending or sharing an account, or offering to;
• agreeing with a business or its staff to confirm a redemption that did not happen.

We do not say what the checks on a session are, because describing them is how they get beaten, and no check is perfect, which is why a session can be held for a person to look at and why every decision can be reviewed. We will never charge you money, take back points already spent on a confirmed redemption, or delete your history or records because of a fair-play decision.

You may not claim an offer at a business you work for. You can claim offers anywhere else.

Claiming an offer at a counter

Offers are made by independent businesses. The business decides what it offers, how many points it costs, when it can be used and how often, and it supplies whatever you claim and is responsible for it. We check every offer before you can see it, and we may remove one.

You claim an offer at the business's counter by sliding in the app. When you slide, the points are set aside, and the counter's screen can see that someone has claimed that offer, and roughly how long ago, but not who. The staff offer the claim to your phone, and you confirm it with a second slide. That confirmation is the redemption. After it, the business sees a code for you that is different at every business, and which visit this is for you at that business. It never sees your name, email address, photo or anything about your activity.

If a claim is not confirmed in the time the app shows, it ends and your points come back to you. You are never charged points for a claim that did not become a redemption. An offer may be limited, for example to once a day or once a week per person, and it says so before you claim it. A business may end an offer at any time; an offer you have already claimed is honoured, or your points come back to you with the reason. Offers have no cash value and cannot be exchanged for cash or for anything the offer does not describe.

Your health

MoveURAS is not a medical device. It does not diagnose, treat, cure or prevent any medical condition. Exercise at your own risk and within your own limits. Dubai's heat is dangerous in the middle of the day.

Using the app itself

We give you a personal, non-exclusive right to use the app while these terms apply. Do not copy, modify or take the app apart, and do not reach our servers except through the app, whether by script, by automated calls or with a modified app. The app, the MoveURAS name and the mark are ours.

Closing your app account

You can delete your account in the app at any time: open You, then Privacy and safety, and choose Delete account. It is deleted seven days after you ask, and until then you can sign in again and open Delete account in Settings to keep it. When it is deleted, your sessions and your points are gone. Your account and your profile are emptied: your email address, your name and everything else that identifies you are removed, and what stays is an empty record that a business's redemption records still point to. Those records are kept because the business's invoice is built from them, and they no longer identify you. Points have no cash value, so there is nothing to pay out first.

We may also close an account for a serious or repeated breach of the fair-play rules. The deletion page says what is deleted, what is kept, and how to ask by email instead.

If the points programme changes or ends

We may change how points are earned and what offers are available; points you already hold are not reduced. If we close the points programme, or MoveURAS stops operating in your city, we tell you by email before it happens, so that you can use your points. After that, points have no further use.

Using this website

You may read this site, apply to the partner programme, and sign in to a panel you hold an account on. You may not attempt to reach a part of it you have not been given access to, test its security without our written permission, or use automated means to submit the application form. We may withdraw access from anyone who does.

The words, design, wordmark and software on this site are ours. Nothing here transfers a right to use them beyond reading the site.

An application is an application

Submitting the business form starts a review. It is not a contract, nothing is charged, and nothing about your business is published. If we approve the application, we send you a partner agreement and a data agreement to sign; the commercial terms live in those documents, and they are what binds either of us.

Everything you type into the form must be true, and the person who submits it must be entitled to act for the business. We check the trade licence details before a business goes live.

Offers, and how they are reviewed

A partner writes its own offer and sets its own monthly ceiling. Every offer is reviewed before it is visible, and we may refuse one. When we do, the panel says which rule the offer met rather than greying out a button:

• Nobody approves an offer for their own business. A reviewer with an interest in a partner cannot decide that partner's coupon.
• An approval says what actually happened. An offer that is approved but has no slots left inside its ceiling is not described as live.
• An offer with no remaining slots in its ceiling is not approved into a state where a runner could claim one.

A partner can end an offer at any time. A coupon already issued to somebody is honoured, or the partner tells us why it cannot be and we tell the person holding it.

What a business pays, and when

A confirmed redemption costs AED 15. Nothing else is chargeable: not views, not taps, not impressions, not being on the map, and there is no monthly platform fee.

A new business pays nothing for your first 25 redemptions or your first 6 months, whichever comes first. Both halves are counted from the day the business goes live, and the allowance ends on whichever arrives first — a busy shop that reaches its free redemptions in the first fortnight begins paying then.

Every business sets its own monthly ceiling and is never charged past it. When the ceiling is reached the offer stops being redeemable rather than quietly costing more. What a redemption was charged is fixed at the moment it was confirmed, so a later change of price never rewrites a month already invoiced.

Coupons and redemptions

A coupon is redeemed at the counter: a member of the partner's team offers the claim on a till device the partner enrolled, and the person who claimed it confirms it on their phone. That confirmation is the redemption. A confirmed redemption is what we charge for, and it is what the partner's invoice is built from. The partner sees a code for the person who redeemed, never their identity, and that code is different at every business.

A redemption entered by mistake can be voided by someone with the authority to do it, and a void is recorded with who did it and why. Disputes about an invoice are settled under the partner agreement.

Accounts and access

Panels sign in with an emailed six-digit code, so there is no password to lose or share. An account is one person: it is not to be shared, and a business is responsible for the people it invites and for removing them when they leave. We may suspend an account that is being used to attack the platform, to fake redemptions, or to reach data belonging to another business.

Availability

We run this ourselves and we intend it to be up. We do not promise that the site, the app or the panels are available without interruption, and maintenance happens. Nothing on this page is a service level commitment; where one exists, it is in the partner agreement.

Liability

This website and the app are provided as they are. We do not promise that the app will record every session perfectly. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit, or for loss arising from a decision taken on information read here. Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence, or your rights as a consumer under UAE law. The business that makes an offer is responsible for the goods or service it supplies.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of Sharjah have jurisdiction. A partner agreement may name a different forum; where it does, that agreement wins for anything it covers.

Changes

The date at the top is the date these terms last changed. A change that affects a business already on the platform is sent to that business, not left on a page for it to find. A change that affects people who use the app is told to them in the app or by email before it takes effect, and anyone who does not accept it can delete their account.

Privacy

What we collect and why is in the privacy notice. It is part of these terms by reference, and it is written to describe only what the product does today. The app uses your location only while you are recording a session, and the places you went are never sent to us or saved on your phone. If you import workouts from a health app, the app reads them and never writes to it.